Frequently Asked Questions

General Questions

  • Monday                        9AM-5PM

    Tuesday                        9AM-5PM

    Wednesday                  9AM-5PM

    Thursday                      9AM-8PM (open late for your convenience)

    Friday                           9AM-5PM

    Saturday                       8AM-Noon

    Sunday                         Closed

    Phone number:             949-636-9773

    Email:                           Click here.

  • Mission Viejo, CA.  However, we service all of southern California.

  • Hardy Party Rentals offers clients with existing orders 24-hour, 7 day a week on call service. If a problem does occur, please call 949-636-9773.

Orders

  • As long as we have inventory available, we will rent to you at any time.  However, due to demand, we advise placing your order as soon as possible. We require a deposit to confirm rentals.

  • It’s easy!  See our How to Book page.

  • Additions are subject to availability of equipment. Changes must be made 48 hours in advance of delivery/will call date. We request that no deletions be made less than 48 hours prior to your order.

Delivery, Setting-up and Returning Rentals

  • Yes, we do. Delivery charges are based on the number of miles from our Mission Viejo warehouse. There is also an additional fee for deliveries with stairs and/or freight elevators, etc. More information regarding deliveries can be obtained by contacting your consultant.

  • No, we do not. Delivery charges are based on the number of miles from our Mission Viejo warehouse, not the items or quantity of items ordered.

  • Our standard delivery hours are from 8:00 a.m. to 5:00 p.m. Monday through Saturday. However, we do understand that many locations, venues, and events do not fall within these parameters, and therefore, special arrangements can be made to meet your event requirements. Deliveries, installations, and/or pickups that do not fall within our standard delivery hours will be charged additional fees.

  • Hardy Party Rentals drivers can set up chairs and tables at an additional cost. We do not set up linen, chair covers, china, or glassware.

    Hardy Party Rentals will set up and take down all heavy equipment (canopies, dance floor, stage) for an additional charge.

  • We require that all items be rinsed free of food and that these items be placed back into their appropriate containers. Please do not place soiled linens inside a plastic bag as this will cause them to mildew. All items should be placed in one location for pickup.

  • Any merchandise returned after the return date indicated on the invoice will continue to accrue rental fees until merchandise is returned.

Payment + Policies

  • All orders require a 50% deposit to lock-in the products. Payments are due in full at least 48 hours prior to delivery. A credit card number must be provided as an additional security deposit. If a credit card cannot be provided, a cash deposit in addition to the balance of the order is required.

  • Any items cancelled less than 48 hours prior to the delivery/will call date will forfeit their deposit. No credit will apply to items that are delivered or setup.  These cancellation policies do not apply to special order items. Special order items require up-front payment and will not be refunded.


As the economy opens up and health restrictions are lifted, everyone is going to want to party!

Don’t miss out on making your special event the best it can be – Contact us today!